How do I place an order?
You can place an order by phone, e-mail or fax or in person.
How do I pay for my order?
Payments can be made in the form of credit card (Visa, MasterCard, Discover, American Express), check
or money order. When paying by credit card and not present, we will send you a secure web link to pay for
your order/invoice/deposit. We do not take credit card info over the phone.
Please remember that 50-100% deposit may be required before you order goes to production and that
100% is due before any order will ship or is picked up/delivered.
Purchase Order payment is available to certain firms and organizations and is handled by written
agreement and offered at our discretion.
Do I get to see a "sample" before you print my order?
Yes. After you place your order, you will receive an e-mail PDF file. This file shows how your artwork will
appear and the location and size. On the "Artwork Confirmation" page, you have the opportunity to
approve or disapprove your proposed artwork/layout. Production does not begin on your order until we
receive an artwork approval from you.
How long does it take to receive my order?
It depends on what you are ordering. The typical production time for most custom printed products is 1-2
weeks from the date of art approval and deposit This doesn't include shipping time, which is determined
by your state. We offer rush service on many items, please e-mail or call us for availability of this service.
Will I receive a confirmation after I place my order?
Yes. You will receive an e-mail confirmation if you place your order by e-mail or fax
Will I be notified after my order has shipped?
On all orders that are produced in our shop (all custom garment orders), you will receive an e-mail
notification with the tracking number and details of your shipment. On orders that are not produced in our
shop (presently large import orders or patches only.) you will not receive a shipment notification.
However, we will be happy to obtain the shipment tracking number(s) on these items for you after your
order shipped, if you request it.
ARTWORK FAQ’s:
What kind of artwork files do you accept?
We accept many types of art files. The ideal file formats are: .cdr (CorelDraw), .eps, .wmf, .pdf (Adobe
Acrobat), .psd (Adobe Photoshop), .tiff and .ai (adobe illustrator) We also accept .jpeg, Microsoft Word,
bmp
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How do I get my artwork to you?
There are several ways to send artwork to us. (1). You can email your art to us (please keep the file size
under 10 meg.) Our art department email address is available by clicking the link on the screen printing
page. You can send us the file in the mail ( see contact page) or drop off if a local order.
My artwork needs some "touch-up." Is there a charge for that?
Yes, there will be an artwork charge. The charge is determined by the level of "touch-up" that your design
will require. Current art charges are $30 per hour - 1/2 hour minimum
I don’t have a design. Is there a charge to make a design for me?
It depends. We offer many free of charge art services, including text only designs, custom designs from
our Design Center templates, and free designs modified from our template library. If you want us to
create a custom design for you based on your ideas or sketches, there will be a charge. For more
information and pricing, please see email or call
I have several designs, do they all add up as 1 order?
No. Each design is treated (and priced) as a separate order.
GARMENT SIZES/COLORS FAQ
Do you offer "youth" sizes?
Yes. We offer youth x-small(2-4), youth small (6-8), youth medium (10-12), and youth large (14-16).
Do you offer 2X, 3X, 4X, etc. size shirts?
Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in
these size shirts. Call or e-mail for availability.
Can I mix the shirt sizes in my order?
Yes. You can mix the sizes any way that you need to complete your order. Keep in mind that the smallest
shirt size in your order will set the size of your design. If more than one size of your design is needed,
your shirt price will remain the same, but we will charge an additional $12 per screen needed to set up
the new size.(ie. if you have a 4 color design we would charge you 4x$12 or $48 to have the second size.)
Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?
Yes, as long as the image will be exactly the same on each shirt and will be printed in the same location
on all of the shirts. The price that you would pay for each garment is determined by the garment type.
What do the "color groups" mean?
The "color groups" shown on the product pages refer to the color of the product, not the imprint color.
Depending on the product, all standard imprint colors are usually available.
Can I have different ink colors on different color shirts?
Yes. However, each ink color change will incur an ink color change charge of $10 per color per location.
PRINTING FAQ's
If I reorder, do you keep my artwork or screens?
We keep your artwork on file indefinitely. However, we do not keep screens as we remake the screens for
every order. Unless you are going to place another order within 7 days, you will be charged for the
screens on all reorders. You should notify us if you plan to place another order in the very immediate
future, in which case we would not charge you for the screen(s).
Are your T-Shirts screen printed or are they iron-on transfers?
We screen print ALL t-shirts with the exception of digital transfers ("photo") t-shirts. "Photo" or "digitally
imaged" T-shirts are transfer printed as the image is applied with a heat press. We also use CAD-cut
vinyl letters which are used for player names on the backs of "team" t-shirts, they too are applied with a
heat press.
Will the printing fade on my shirts after a few washings?
No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as they
are directly printed onto the garment using plastisol ink. "Wash" tests that we've conducted in our shop
also prove that the printing on "Photo" or "digitally imaged" t-shirts (which are transfers) is durable and
holds up to many washings before fading begins to occur. Also, however the image is printed on your
shirts, the image will not peel off and can't be otherwise removed.
My design has PMS colors, can you match them?
We offer PMS color matching on many products. The cost varies depending on the product, but is typically
$25.00 per color.
What is the largest size that can be printed on a T-Shirt?
The maximum image size that we offer is 14" X 16". If printing youth shirts, the maximum is "10 x 12".
I already have shirts. Will you print on them?
Yes, In most cases. It may not save you as much as you think. We are not a wholesaler and you will still
pay retail printing prices and setups of $12 per screen. Some restrictions apply, Please email or call for
pricing and information
GENERAL FAQ’s
Do you have a catalog?
Yes, we do have several online catalogs. Information and pricing of our available products can be found
on the pages of our web site. Keep in mind that all pricing is for garments only and may be subject to
change and minimum orders. If you would like more information, please e-mail us. Please keep in
mind that this is not a complete list of everything available.
Where is Discount T-shirts & Embroidery located?
We are located in Northwestern Arkansas.
How long has Discount T-shirts & Embroidery been in business?
We have been in business since 1992.
Do the prices of the products become lower when I buy larger quantities?
Yes. The more you buy, the lower the price.
Do you accept purchase orders?
Yes. We offer Net 15 terms to schools, government agencies, and major corporations. All purchase
orders are handled by written agreement only.
Do you offer "wholesale" or special prices to the "trade," schools, or non-
profit organizations?
No, we do not.
Can I get less than the minimum order?
On most items, no. However, there are a few products that we offer below minimum quantities. Call us
for availability.
Do you sell "blank" or "unprinted" items?
Yes. Check the product catalog link or Call Us
If there is a problem with my order, what do I do?
You should contact us immediately by phone, fax, or e-mail. We want to help you resolve the problem as
quickly and effectively as possible. Please review all confirmations and pre order agreements to see if
they are correct.
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(479) 846-5800
