How do I place an order?

You can place an order by phone, e-mail  or in person. Please keep in mind that deposits are required
before any ordering/production will begin

Order may be placed for Business Cards, Transfer Shirts, Embroidery, Banners and using our online designer, screen print jobs cannot be ordered using the designer at this time you may design and save so that we may quote your job


How do I pay for my order?

Payments can be made in the form of credit card (Visa, MasterCard, Discover, American Express),
check or money order. When paying by credit card and not present, we will take you information by
phone or thru the website  Please remember that 50-100% deposit may be required before you order goes to production and that 100% is due before any order will ship or is picked up/delivered.
Purchase Orders may be available with our terms of net 15..




How long does it take to receive my order?

It depends on what you are ordering and the quantity.  The typical production time for most custom
printed products is 1-2 weeks from the date of art approval and deposit . This doesn't include
shipping time, which is determined by your state. We offer rush service on many items, please e-mail
or call us for availability of this service.



Will I be notified after my order has shipped?

On all orders that are produced in our shop (all custom garment orders), you will receive an e-mail
notification with the tracking number and details of your shipment. On orders that are not produced
in our shop (presently large import orders or patches only.) you will not receive a shipment
notification. However, we will be happy to obtain the shipment tracking number(s) on these items for
you after your order shipped, if you request it.  We ship UPS only.

ARTWORK FAQ’s:




I don’t have a design. Is there a charge to make a design for me?

It depends. We offer many free of charge art services, including text only designs, custom designs
from our Design Center templates, and free designs modified from our template library. If you want
us to create a custom design for you based on your ideas or sketches, there will be a charge. For
more information and pricing, please see email or call.  We will not start any art without an
order/deposit.


I have several designs, do they all add up as 1 order?

No. Each design is treated (and priced) as a separate order.


GARMENT SIZES/COLORS FAQ


Do you offer "youth" sizes?

Yes. We offer youth x-small(2-4), youth small (6-8), youth medium (10-12), and youth large (14-16).
Please keep in mind that not all colors are available in youth sizes


Do you offer 2X, 3X, 4X, etc. size shirts?

Yes. We offer up to 6X on some of the garments that we offer. However, not all colors are available in
these size shirts. Some styles are available in tall .Call or e-mail for availability or check the catalogs
page for information.


Can I mix the shirt sizes in my order?

Yes. You can mix the sizes any way that you need to complete your order. Keep in mind that the
smallest shirt size in your order will set the size of your design.  If more than one size of your design
is needed, your shirt price will remain the same, but we will charge an additional $12 per screen
needed to set up the new size.(ie. if you have a 4 color design we would charge you 4x$12 or $48 to
have the second size.)


Can I mix the shirt types in my order (t-shirts, sweatshirts, golf shirts)?

Yes, as long as the image will be exactly the same on each shirt and will be printed in the same
location on all of the shirts. The price that you would pay for each garment is determined by the
garment type. If the fabric types are different - specialty inks may be needed this would add an
additional ink change charge,


Can I have different ink colors on different color shirts?

Yes. However, each ink color change will incur an ink color change charge of $10 per color per
change. This covers the cost of cleaning the ink out of the screen and time it takes to reset.


PRINTING FAQ's


If I reorder, do you keep my artwork or screens?

We keep your artwork on file for a period of 2 years from the last order date, However, we do not
keep screens as we remake the screens for every order. Unless you are going to place another
order within 7 days, you will be charged for the screens on all reorders. You should notify us if you
plan to place another order in the very immediate future, in which case we would not charge you for
the screen(s).


Are your T-Shirts screen printed or are they iron-on transfers?

We screen print ALL t-shirts with the exception of digital transfers ("photo") t-shirts. "Photo" or
"digitally imaged" T-shirts are transfer printed as the image is applied with a heat press. We also use
CAD-cut vinyl letters which are used for player names on the backs of "team" t-shirts, they too are
applied with a heat press.

ALL SHIRTS DESIGNED IN THE DESIGNER ARE DIGITAL TRANSFERS AT THIS TIME.

IF YOU NEED SCREENPRINTING PLEASE CALL US TODAY

Will the printing fade on my shirts after a few washings?

No. The printed image on screen printed t-shirts is very durable and will hold up for a long time as
they are directly printed onto the garment using plastisol ink. "Wash" tests that we've conducted in
our shop also prove that the printing on "Photo" or "digitally imaged" t-shirts (which are transfers) is durable and holds up to approx 50  washings before fading/cracking begins to occur.

My design has PMS colors, can you match them?

We offer PMS color matching to ink colors. The cost varies depending on the product, but is typically
$35.00 per color.  PMS matching is not available on digital or embroidery deisgns, we will get as close as possible


What is the largest size that can be printed on a T-Shirt?

The maximum image size that we offer is 13" X 15". If printing youth shirts, the maximum is "10 x
12".


I already have shirts. Will you print on them?

Generally no, we do not print on customer supplied garments

GENERAL FAQ’s

Do you have a catalog?

Yes, we do have several  online catalogs. Information and pricing of our available products can be
found on the pages of our web site. Keep in mind that all pricing is for garments only and may be
subject to change and minimum orders.  If you would like more information, please e-mail us.  Please
keep in mind that this is not a complete list of everything available. GO to the catalog link page for more info

Where is Discount T-shirts & Embroidery located?

We are located in Northwestern Arkansas.

How long has Discount T-shirts & Embroidery been in business?

We have been in business since 1992.


Do the prices of the products become lower when I buy larger quantities?

Yes. The more you buy, the lower the price.


Do you accept purchase orders?

Yes. We offer Net 15 terms to schools, government agencies, and major corporations. All purchase
orders are handled by written agreement only.


Do you offer "wholesale" or special prices to the "trade," schools, or non-
profit organizations?

No, we do not. We feel that our prices are competitive on most levels and are lower than most online
retailers.

Can I get less than the minimum order?

On most items, no. However, there are a few products that we offer below minimum quantities. Call
us for availability.


Do you sell "blank" or "unprinted" items?

Yes. Check the product catalog link or Call Us

If there is a problem with my order, what do I do?

You should contact us immediately by phone. We want to help you resolve the problem as quickly and
effectively as possible. Please review all confirmations and pre order agreements to see if they are
correct.