Ordering
Q: What kind of work does Discount T-Shirts & Embroidery do?
A: Discount T-Shirts & Embroidery is your source for embroidery on Shirts, Caps, Jackets, Casual Business wear, Aprons, Baby blankets, Bibs, and just about anything else that can support a thread and needle. We do work for all your different needs, whether you need something for business, promotions, Family, conventions or golf outings.
Q: Do you have a catalog of designs?
A: For the most part, we create designs to your specifications. However, we also have a stock design catalog containing over 50,000 designs - which would be most difficult to post on the Internet or combine into a single catalog. If you are interested in a specific topic, we can e-mail you scanned images from our collection that would best suit your needs for you to choose from.
Q: Do you supply the items to be embroidered?
A: Yes! We can supply you with highest quality, name-brand apparel that was made specifically for embroidery. We can also work with quality garments you provide. If you elect to provide your own goods for production, please be aware that embroidery is a manufacturing process, and some spoilage is likely to occur. While we endeavor to provide 100% quality on every piece in every order, the embroidery industry as a whole rejects 5% of every order sewn. We cannot be held responsible for spoilage that is within this tolerance. If you elect to provide goods for embroidery it is wise to send us a sample for inspection, since not every garment is capable of supporting or accepting quality embroidery.
Q: What kind of minimums does Discount T-Shirts & Embroidery have?
A: At Discount T-Shirts & Embroidery we have a minimum quantity of ONE. Setup Charges for custom logos will still apply
Q: How much does embroidery cost?
A: We realize that most shoppers start their purchasing process by comparing prices. That is very difficult when shopping for embroidery. Since no two embroidery jobs are quite alike, pricing an embroidery order is a difficult task. We can tell you that Discount T-Shirts & Embroidery offers the highest quality service at a competitive price. All designs are quoted based upon estimated stitch count and quantity, and we always offer a firm quotation of price in advance.
Our Minimum Charge Per Item is 8.95 plus tax for up to 7000 stitches.
After that we charge 1.30 per 1000 stitches sewn. Quantity discounts are available starting
at 12 pieces (same logo/ same location/ same style items)
Q: Can I phone in, or fax in, my order?
A: Yes. You can e-mail a description or scanned image of your requirements to us @ nwatees@live.com -- your ideas for a quote at (479) 846-5800. We will return a quotation for your approval as quickly as possible. Discount T-Shirts & Embroidery gladly accepts VISA, Mastercard and American Express and Discover. Deposits must be made before any orders will be processed- this may be paid online on our payments page.
Artwork
Q: Do you have any stock designs available?
A: Yes, we offer a catalog of over 50,000 stock designs and over 165 fonts to choose from.
Q: What kind of designs can I choose from?
A: Discount T-Shirts & Embroidery has a huge collection! Whether you want cars, wildlife, floral or occupational designs, we have it in stock! Just give us a call at (479) 846-5800 or e-mail us . Tell us what you want, and we’ll show you what we’ve got.
Q: Do you have different fonts available?
A: You bet! We have over 165 fonts to choose from. We have block styles, script styles, old English, Greek letters, and more. click on the link at the top of the page to see the fonts
Q: Will there be a set-up charge if I create a design using stock designs and stock lettering?
A: No.
Q: Can I change colors within stock designs?
A: No problem! Just tell us what you would like to see, and we can get it done. We’ll even offer our advice if we foresee a conflict in your color choices and the design layout / background colors.
Q: What colors do I have to choose from?
A: We use Maderia Thread Polyneon so that your designs will last and never fade or wash our. We offer a wide variety of colors and shades of thread. We can even match many PMS colors. .
Q: What do I need to supply to Discount T-Shirts & Embroidery for Artwork?
A: The better the quality of the artwork you provide, the more closely we can match what you are looking for. We prefer to work with good, clean full color renditions of the art you want reproduced. If you have a design that you are happy with, that was previously created by another embroidery shop, sending us the “tape” (the computer disk that created that design) from that job ensures a perfect reproduction, and lower setup fees.
Q: I have a logo. What disk formats can Discount T-Shirts & Embroidery work with?
A: Our computers can read all the major bitmap formats, such as .BMP, .TIFF, .PICT, .JPG and .GIF. We can also work with vector formats and most any other formats. Normal Setup fees will apply if you are ordering less than 12 items with the logo - Currently $45 for regular logos.
Q: How do you send a file by E-mail?
A: File attachments are one of the best things that ever happened to E-mail, and almost every E-mail program supports this function. To attach a file, compose a normal E-mail message to us at: nwatees@live.com. Before sending the message, look within the menu structure of your E-mail program. You should find a command that says something to the effect of “Attach file.” Click on that command, and a dialog box should appear asking you to find the file on your computer that you wish to send. Select the file by clicking on it, and then click on the button which says “OK” or “Open,” or something similar to that. Once the file has been attached, send the E-mail message as you normally would.
Q: Will I See a Proof of my design?
A: With custom digitized designs we will send you a sewn simulation, or scan the sewn sample and E-mail you a picture of the design. we do not normally offer a sewn sample of designs created from our stock design collection. And we do not offer this service before payment of the design work.
Q: Can the same embroidery design be used on different garments?
A: Usually. But to avoid complications, please tell us what kinds of garments you are considering using the design on in the future if possible. This way we can design the tape to work on as many of the different applications you have in mind as possible.
Q: I got a “tape” disk from another embroiderer. My Computer says the disk is blank. . .
A: Many embroidery design disks are stored in formats that Windows or Macintosh cannot read. Don’t worry, just send us the disk and we will examine it. It is probably just fine!
Q: When Discount T-Shirts & Embroidery creates an embroidery design for me, who owns the design?
A: That depends. When we create a custom design for you, and charge a “tape charge” - the charge for turning your artwork into an embroidery file - you own it. When items from our stock design collection are involved, we cannot transfer ownership to you under any conditions because the suppliers of the art and fonts only license those elements to us for in-house work. If we did not charge you for the design we retain all rights unless purchased from us.
Q: Are design charges applied to every order?
A: No. Once your design is on file with us, or if you supply us with an embroidery-ready design file on disk, there is no design charge.
Production
Q: How soon will my order be ready?
A: Most orders will be completed within 1 weeks from the day your design is ready and approved by you. If for some reason your order will take longer, we will notify you as soon we become aware of a possible delay. If you need your order sooner, we can usually still accommodate you, although additional charges may be necessary to accommodate the circumstances.
Q: What about over-runs and under-runs?
A: We always attempt to ship the exact quantities you order, but with orders in excess of 100 pieces, we have no choice but to ship and bill up to 5% over or under the ordered quantity. This is necessary because when manufacturing a high-quality product, some goods are often rejected. To plan for spoilage, we must purchase and embroider more product than the order calls for, and reject any pieces that do not measure up to our standards.
Q: Does Discount T-Shirts & Embroidery sell non-embroidered Items?
A: Most of the garments we sell can be purchased without embellishment if you so desire.
Q: What kind of embroidery process do you offer?
A: To many people, that may seem like a strange question, but the fact is: there are many different types of embroidery out there. Some of the processes include chenille stitch, loop stitch, Schiffli, zig-zag stitch, and satin stitch. We use SWF and RiCOMA embroidery equipment, which produces the finest satin stitch embroidery. Satin stitch embroidery allows the thread to travel in smooth, silky columns, with the thread direction able to change to accommodate the design. We feel that this process is the most superior method available for decorating on garments.
Q: Do you offer product samples?
A: We can send you a sample embroidery simulation if you wish at no charge. Due to the costs involved in creating and sewing embroidered designs, we cannot offer speculative samples of your design. If you need a garment sample - we can order with a deposit, any samples returned are subject to 30% restocking fees.
Q: How many colors can you accommodate in a design?
A: There is no additional charge for having up to 12 colors in a design, because our machines hold up to ten colors of thread in them at any one time. Since needles will have to be re-threaded during the machine run to accommodate any number of colors over 12, additional charges will apply to any design requiring over 12 colors.
Q: What is the largest size design Discount T-Shirts & Embroidery can handle?
A: Our machines routinely handle jacket-backs up to 14” wide and 12” tall. Larger designs can sometimes be accommodated, call or E-mail us with your specifications, and we will see what we can do